Building Patient Rapport and Compliance

Katie O'Shea, PT, DPT, MBA, GCS, CDP, CCRP

Online Course

Includes all course content in digital format

Prerequisites Required
Building Patient Rapport and Compliance

Item: physi-VIDEOPPRAKO12CREDIT

Description

Extensive studies have shown the benefit and impact of trust in the client-patient relationship. However, rapport goes a long way with other members of the care and management teams. Such attention is given during our academic years to all we need to know clinically, that sometimes the people connection skills are missed or assumed to develop once in clinical practice. Without the ability to connect with patients, coworkers, or management; therapists can find themselves frustrated, feeling disconnected, and limited in their career advancement options.

This course will provide an overview of what rapport is and is not, and how this impacts communication. Participants will learn strategies that can be immediately applied to their interactions as well as building rapport in strained relationships.

Highlights

  • Learn 5 practical and easy strategies that can be implemented immediately to improve communication with patients, peers, and supervisors
  • Improve your understanding of the emotional roadblocks faced by patients and develop effective strategies to progress your plan of care

Learning Objectives

  1. Analyze five strategies that can be implemented immediately to build rapport with patients and other clinicians to improve compliance and outcomes.
  2. Examine professional case studies that consider opportunities for building of rapport in the professional setting.

Course Content

Building Patient Rapport and Compliance
SCORM Package
Next Steps
Module
  1. Identify the Components of Rapport
    1. Defining rapport
    2. What rapport is
    3. What rapport is not
  2. Building Rapport to Improve Compliance
    1. Strategies for new relationships
    2. Strategies for existing relationships
    3. Strategies for strained relationships
    4. Case Studies

Dr. Katie O'Shea, PT, DPT, MBA, GCS, CDP, CCRP graduated from Thomas Jefferson University with her Master of Science in Physical Therapy and her Doctorate in Physical Therapy. From there, Katie pursued her Master of Business Administration graduating from Holy Family University. Katie has clinical experience in acute care, inpatient rehabilitation, homecare, and outpatient settings. She found her clinical passion in working with the geriatric population and is a Board Certified Geriatric Clinical Specialist (GCS) by the American Board of Physical Therapy Specialists, a Certified Dementia Practitioner (CDP) as appointed by the National Council of Certified Dementia Practitioners and a Certified Canine Rehabilitation Professional (CCRP).

Katie has spent the last several years of her career in management and leadership development. She has been involved from ground up facility operations to over-seeing established rehabilitation programs. Katie has extensive experience in program development, marketing, staff training, and performance improvement. Katie is a certified eSpeaker. She currently operates her company, Therapy Edge Consulting.


DISCLOSURES

FINANCIAL: Katie O'Shea is compensated by Summit as an Instructor. She is the owner of Therapy Edge Consulting, she works as Adjunct Faculty for Rutgers University, she is a speaker for the NJ AOTA, and is an instructor for physicaltherapy.com. She is compensated for each of these roles.

NONFINANCIAL: Katie O'Shea is a member of the society of professional consultants.

Click here to check accreditation for this course.

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